Aborn Powers

Dear Anna,

We appreciate you sharing your concerns, and we want to address each point to provide clarity on your experience.

Firstly, we acknowledge that you provided a 30-day notice, ending your one-year lease early after living at our property for 10 months.

Regarding carpet cleaning, there are no stipulations in your lease preventing you from hiring your own cleaning services. However, as outlined in the lease agreement, carpets are required to be cleaned upon move-out. In the absence of a provided invoice, we engaged professional services to ensure compliance. Unfortunately, the discrepancy may be due to pet stains, resulting in additional cleaning requirements above the base price of the quoted service.

Our chosen vendor, S&G Carpet, is a licensed and insured entity with a reputable standing in the county. We assure you that our commitment to quality service is paramount.

Regarding utilities, tenants are responsible for costs until the formal end of the lease, despite the early return of keys. The charges were only for the duration until the lease's end date, and no late fees were imposed.

We only utilize licensed and insured vendors. While service completion may experience delays, our goal is swift resolution. Vendors and staff will only access a home if granted permission from the tenant, or a 24-Hour Notice has been delivered. We do not show any record of complaint concerning an un-authorized entry.

We value your feedback and are keen on addressing any outstanding concerns. We would love the opportunity to address these issues with you. If you'd like to discuss it further with us, feel free to give us a call! Thank you for bringing this to our attention.

Sincerely,
Aborn Powers Property Management

Dear Mike,

We apologize for the negative experience you had with Aborn Powers and our property manager. We take all feedback seriously and appreciate you bringing this to our attention.

We are sorry to hear that her communication skills did not meet your expectations. We strive to provide excellent customer service and will be reviewing our processes to ensure that our property managers are equipped with the necessary skills to handle all types of situations.

We are committed to providing high-quality property management services to our clients and are always looking for ways to improve.

Thank you for taking the time to share your experience with us!

Sincerely,
The Aborn Powers Team

If you have rats, please contact us. 10/06/2023

Thank you for taking the time to share your feedback regarding your experience as a tenant. We appreciate hearing from our residents as it helps us identify areas where we can improve our services.

We sincerely apologize for any inconvenience caused by the unannounced inspection at your neighbor's door. It is our standard practice to provide prior notice to our tenants before conducting any inspections, and we strictly adhere to these rules. It would be helpful if you could share a bit more specifics about what property you are in, as we do not have you listed as a tenant in our system, so we can look further into what may have happened. We will review our internal procedures to ensure that such oversights are avoided in the future, and we appreciate you bringing this to our attention.

Regarding the benefit package, our new provider has a wealth of benefits for our tenants. On top of concierge services and discounts, you get identity theft monitoring, late-fee forgiveness, credit-building, rent rewards and more.

Regarding the rent increase, we would like to clarify that as property managers, we do not have direct control over setting rental rates. Rent adjustments are typically determined in collaboration with the property owners, taking into account various factors such as market conditions, property maintenance costs, and regulatory requirements. We understand your concerns about housing insecurity and homelessness, and we share your compassion for those facing these challenges. While the decision to raise rents is not taken lightly, we will continue to explore ways to support our tenants and the community within the confines of our responsibilities.

Lastly, we regret that our claim to be a Christian company has come across as deplorable to you. Our commitment to the principles of faith guides our actions in terms of fairness, honesty, and integrity. We strive to live up to these values in our daily operations and interactions with tenants and community members. We understand that perceptions may vary, and we appreciate your perspective.

Once again, we apologize for any inconvenience or dissatisfaction you have experienced. We genuinely value your feedback, and we are committed to learning from it to provide a better experience for all our residents. If there is anything specific we can do to address your concerns or improve your experience, please do not hesitate to reach out to us directly at (530) 676-6760.

Thank you for sharing your feedback. We genuinely appreciate your honesty and take your concerns seriously.

We acknowledge that there have been staff turnovers at our Cameron Park office, and we understand how this can impact the consistency of service. We are continuously working to address this issue and ensure a more stable and reliable team for our clients.

Regarding the difficulty in deciphering monthly statements, we apologize for any confusion this may have caused. We are committed to improving the clarity and transparency of our financial reporting to make it easier for our clients to understand their statements.

We understand the importance of tenant satisfaction in property management, and we strive to maintain open lines of communication with both tenants and property owners. We regret that you felt your concerns were not adequately addressed during your time with us.

Terminating a contract is a significant decision, and we respect your choice. We hope that your future property management experiences are more positive! If you have any further feedback or if there's anything specific you'd like to discuss with us, please feel free to reach out. Your input helps us improve our services for all our clients, and we value your insights.