Marshall

My partner recently had surgery. From the time we checked in until we left the next day, we had a wonderful experience.
The volunteers at check in were kind and helpful. The nurses in preop (thank you, Tanya) were gracious and thoughtful.
The surgical nurse, Beth, was funny and kind, which helped put me at ease as he went back to surgery.
Afterward, the nurses who supervised his recovery were gentle and helpful.
Overnight, the RN Carrie and the aide, Claudia were attentive, thoughtful and patient.
Our day nurse, Bryan was funny and very helpful (be sure to check out his shoes!)
Overall, this was the best hospital experience I've had. It was clear that the staff (and doctors: hats off to Dr. Molitar, who came out following surgery to ease my concerns and let me know how the surgery went. He had been in surgery all day, although it was late, he took time to come out to update me personally,) anyway, it is abundantly Care that Marshall Hospital cares.
From what I understand, they've come a long way.

Extremely negligent staff in the E.D.

I was in a neurological crisis and unable to verbalize or advocate for myself after being brought to Marshall's ED involuntarily. I would have never gone there voluntarily because I've heard a lof of terrible stories. Not just from patients, but also staff. And now I know first hand, how true these stories are.

I had been brought in by ambulance. I begged ER staff to contact my husband. I told staff multiple times I needed him to explain my medical condition to the doctors because I was not in a state of mind to speak for myself. I told staff multiple times they had permission to share my medical info with him

Instead, when my husband DID show up at the E.R attempting to advocate for me, whoever the Marshall staff was that saw him turned him away and told him to go home. They did not document his contact information, and did not take any of my medical history from him or document it.

I was a nurse myself for over a decade before being diagnosed with a diability, and I understand that sometimes things are so chaotic, you have to turn away visitors, or err on the side of not violating someone's HIPAA rights.

However, it is completely unprofessional and irresponsible to fail to obtain someone's medical history from a family member, when that patient is in a crisis and unable to speak for themselves, and when that patient is Begging staff for their loved one!!

Not only that, because this person did not document my husband's phone numbers in my medical chart or tell any of the healthcare staff who were assigned to care for me that my husband had shown up looking for me, I spent nearly 18 hours in a state of complete despondency believing my husband had abandoned me during a medical crisis

When I tried to speak to the Patient Advocate at Marshall about being treated for a misdiagnosis for nearly 24 hours because whoever this person was that spoke with my husband and didn't document the medical history he tried to give her.

I was upset, and I was trying to give the patient advocate the whole story, but she wasn't interested in hearing the story, and kept yelling my name at me over the phone, so she could interrupt me and say "The person you saw was NOT a Marshall employee"

The Marshall patient advocate was completely unhelpful. I wanted to confirm who that person was, and because no one documented my husband's visit, I don't know for sure if it was a Marshall employee, or an El Dorado County employee.

I was already traumatized from having my civil rights taken away. It was documented in my chart that I wasn't allowed to have visitors, use the phone, or use the bathroom by myself, but there is no documentation or rationale in my chart as to why my Civil Rights were being violated.

When I muttered under my breath how much I hate Marshall, the patient advocate said "Oh, you hate me? Well, you can just hang up on me and never speak to me again then." So I did hang up on her. That was on Friday 4/19/2024.

I ended up filing grievances against both El Dorado and Marshall Hospital since I wasn't able to confirm who it was who did not take my medical history from my husband, or pass on his correct contact information to the staff, or to the night shift when shift changed, or even bothered to tell me he showed up.

They transferred me to a psychiatric facility within 8 hours without properly medically clearing me.

When I got to the psych hospital, I finally saw a doctor who agreed that an autistic person did not belong in a psych ward.

I am truly traumatized by this and haven't slept in two weeks because of the nightmares. I would never wish this experience on my worst enemy: feeling like no one believes that you're not "crazy", and taking away your civil rights without a reason.

One star for the sitters in charge of watching over me. They were great and treated me like a real person

But 0 stars for the hospital itself. Totally unprofessional and negligent. All they had to do was talk to my husband and verify my diagnoses.

Marshall Medical will Drop the Ball when it comes to any home rehab care!
Marshall was our a physical therapist choice per my medical insurance/ They we're to come our home for my wife's Knee replacement therapy.
They never showed up. Once we called they stated the service was lost, than they stated they cannot provide this service. We live 15 minutes away! My Medical insurance is Excellent!! Marshall once again has Let us down. Beware ! If you can choose a Medical carrier I would suggest staying away or leaving Marshall Medical group.
This is NOT the first time Marshall Medical has failed. We have a few friends who have had the same happen to them.

Horrible staff very disrespectful. Go elsewhere if you want proper care..v2.9 stars says it all. I'll be filing reports we ith the medical board and CHCQ... this place should close down

I have been here for my daughter and myself. 3 visits in total. Every time the entire staff was friendly, efficient, empathetic and helpful. I greatly appreciate this hospital.

I had an awful experience with my family member in the emergency department here. The staff completely ignored him - didn't even offer as much as a sip of water in a 3 hour time span of waiting to be seen. Clearly in distress and needed attention and he got nothing until 4 hours of waiting and me begging for help. I've never experienced anything like this before, it was truly shocking. If you have an emergency I'd head to UC Davis for the proper care that you deserve.

My father was dying from Cancer, suffering and withering away. He went to the ER for help. They did nothing for him and then left him outside with no wheelchair or anything. He was a high fall risk, as he was extremely dizzy constantly. I was so angry that he was left outside. He died 1 month after his diagnosis. The Cancer spread throughout his body, but the Doctors at Marshall didn't find it until it was too late. I'll never EVER go to Marshall for any kind of help.

Worse service ever. Seen the Dr 2 times the first time was as soon as i got back to a room in emergency, all he asked was if i had a covid shot, the next time qas to tell me i could go my xray was clear i just had bronchitis. He never once listened to my lungs, a nurse did after i was sitting their in a room for about an hour and a half. Never been in an emergency room were they dont do any blood work. Seems kind of strange since ive had cancer! Oh by the way the answer to the covid shot was hell no!

Going into Marshall emergency room on Saturday was quit an experience. I needed immediate care for a blocked badder . No fun . EVERY person i came in contact with was completely professional, friendly and comforting.
I had the best care and team I could have ever ask for .
Dr.Lemons was wonderful. Never in a rush and answered all of my questions. Also , a really nice person.
THANK YOU ALL

Brought in by ambulance, treated in emergency for what turned out to be a fractured pelvis. Excellent caring professional caregivers. In emergency for 4 hours, no complaints. Transferred to a ward. Spent 4 days then transferred to skilled nursing facility. The Marshall staff were great, friendly, competent, caring, and efficient. My room was immaculate. The food from the cafeteria was very good, plenty of it and very tasty. They ask you about your menu choices and you receive what you ask for, promptly by a very nice friendly staff. Lots of choices and fresh fruit and veggies. Delicious cookies and puddings. The nurses and aides and physical therapist and my case manager were outstanding. They listened to my comments and were very responsive and helpful. Such a warm friendly environment, I couldn't have asked for more. My contacts to nursing station were addressed promptly. I am completely satisfied with my stay at Marshall Hospital.