Law Office of Sean Musgrove

Dear Gaby:

I am constrained about how to answer publicly because of attorney-client privilege. I cannot discuss your case in specifics.

I can tell you what you can expect from my office when you retain us. First and foremost, we care. We are professional and courteous. That is not just me, that is all of my staff. Regardless of your socio-economic background, we treat all people with respect and dignity. We recognize that if you are hiring us, you are going through a hardship in life. Because of that, we truly want to fight to make your life better.

I can also tell you that throughout the entire process, we do work very hard to prepare for your court hearing. We meet with our clients, work with them on their court documents, and we prepare for the following hearing. After the hearing, we will discuss a strategy with our clients to keep them gaining better results. With that said, no lawyer can guarantee any results because ultimately, it is up to the judge. We work hard, before, during, and after your hearing.

In regards to the question regarding single mothers, we have had many single moms who we have worked with to gain custody of their children when the system has taken them away. We understand how this affects the mothers, the children, and the entire extended family. I am proud of this fact.

If there is any complaint that you have, I would invite you to allow me to solve it. That would mean that we would have to have a conversation. In the meantime, if you could temporarily remove this post to allow us to have a dialogue. If not, I understand. That is what makes Yelp a great tool and is a tool for freedom of expression. However, this will be your choice. I am willing to talk, listen, and try to solve your issue. I just need to be given the opportunity.

I wish you the best.

Cordially,

Sean Musgrove

Dear Maria:

I have just seen this review and I am sorry for the late response. I think it was in the unpublished section and I missed it.

Let me start to say that I am not going to disagree with you in an open forum like Yelp. That would be impolite and would potentially breach the attorney-client privilege. I will not risk that.

I am sorry for your troubles with your child's parent, and I wish things were different.

I will say that I have a VERY different recollection from your case back in 2015. However, I will not discuss your case in an open forum. I invite you to call and set up an appointment face to face with me. 916-965-4577. Ask for my assistant and an appointment will be made right away.

In general, I also understand that fighting a child custody fight is a heavy emotional burden for our clients.

We fight really hard to do well in Court for our clients. We also work really hard to communicate with our clients so they understand our case. Sometimes, I believe because of the emotions in a custody case, it is hard for a client to hear us and our advise.

Over the years I have learned that it is best to not only have oral communications with our clients but also have written follow up communications that reiterate our advice. That way our advice can be looked at later during a calmer time.

I train my office's attorneys in not just legal theory, but also in customer service. All of my clients can expect to be treated with kindness, compassion, and respect while we fight to make your life better.

Your complaint is an anomaly with the service my office gives on a day to day basis. I wish I could make your situation better, and I am glad you are getting the help you are seeking. Again, since your perception is very different from both my recollection of your case and my office's long-standing commitment to customer service. I invite you to come to my office and discuss your grievance with me in person so we can come to a resolution.

Cordially,


Sean Musgrove

Dear David V.:

As an attorney, if you were a client, I would owe you the duty of confidentiality and I would not be able to discuss your case-specifics when responding to this Yelp review.

However, I want you to know that I do take customer service very seriously, and if you are unhappy or feel that you did not receive proper advice and/or representation, I would ask that you call me and set up an appointment.

The rest of this response is just about my office and how we conduct ourselves and how proud of them I am.

There are four attorneys that work in my office. We also have a strong support staff, paralegals and admin, so that we can handle most issues promptly. I am very proud how much my staff, across the board, care about their clients. I find it remarkable that I work with such great people every day.

In response to your complaint above, I want to say that Nicholas Musgrove is an excellent attorney and this is the very first time I have heard of any complaint about him in over five years of working for him. He is a great listener, he cares about his clients, and he works with the client to make sure his cases are done in a cost effective manner. If he didn't have those qualities, he would not be working with me, regardless of our family relation. Luckily, he does have those good qualities I expect in my employees and I feel fortunate to work with him.

Our commitment to customer service is built into our processes. If a client ever calls for an attorney that is working on that client's case, we try to get the caller to the attorney right away. However, if that attorney is not available, meaning in court, with a client, working on a project where they have made themselves unavailable, or out of the office, then we offer an appointment for the caller to call back at a set time. If it is an actual emergency, we find an attorney to triage the problem until the assigned attorney can be available. We do good work.

Personally, I get really upset when I hear of bad customer service, especially in the legal community. Too many times, a potential client calls the office, and they say they do not know what is going on in their case and their attorney never returns their calls. Communication is crucial, especially in a legal situation.

That is why we make appointments with attorneys for clients and potential clients, because, unless we have good communication, how can we help a client? (And by helping, I mean trying to help them with their legal problems and helping them understand their legal problems!) I cannot imagine allowing someone to suffer with the stress of not knowing what is going on in their case by not giving them access to us. The appointments may not be right when you call, but they will be within 24 - 48 hours in most circumstances.

I really hope you call and speak with me directly. If there is something going on in your case that you need help with, I am willing to speak to you and see if there is a path to a solution. Sometimes, that path may be difficult, especially when the other side is lying, but we can get you there. Remember, no attorney can ever guaranty results, but they can work to try to get them. Please call me.

Cordially,

Sean Musgrove

Dear Angry M.,

I see that you are upset by your posting, however, I am not sure why. I was never retained by you for your Court date even though we offered a special rate to help you out. However, I did review your file, returned your file the next time you came to my office, and I even refunded your consultation fee of $200.00 to you because there was nothing I could do for you based on your situation without my office being retained. We work really hard to take care of our clients and make them happy. I am sorry that you feel this upset even though you never retained me.

In so far as you allege we shared your file with opposing counsel, I am shocked. We work in a very ethical environment and we would never breach the attorney client privilege. I am not sure why you would think this. I understand that your situation is very stressful, however, you can be assured that we will always maintain your confidential information even if we are not retained. If the another person came into our office today and wanted to bring an action against you, we would reject them as a client because I consider that a conflict of interests since you have spoken to me in confidence under the attorney client relationship.

I hope this clears the air. Please call me to discuss what we can do to meet your expectations in the future.


Cordially,

Sean Musgrove- Owner/Senior Attorney